SHIPPING POLICY
Shipping Policy
Every Linxi object is made to order. Production and carrier delivery are separate stages, and estimates may change by destination and service.
Shipping questions: support@linxilux.com
1. Typical Timeline
Business days are Monday to Friday, excluding public holidays at the relevant production or delivery location. Estimates are not guarantees; any more specific estimate shown at checkout or in your private archive takes priority.
| Stage | Typical duration |
|---|---|
| Style proof and initial 3D direction | Estimate shown in your private archive |
| Your review and approval | The timeline pauses while we wait for you |
| Professional refinement | Usually 1-2 business days after paid order submission |
| Production, finishing and quality check | Usually 7-12 business days after final approval |
| Delivery - United Kingdom | Usually 2-4 business days after dispatch |
| Delivery - European Union | Usually 4-8 business days after dispatch |
| Delivery - United States and Canada | Usually 5-10 business days after dispatch |
| Delivery - other available destinations | Usually 7-15 business days after dispatch |
2. Tracking
Available carrier and tracking details are saved in your private archive when the parcel is dispatched. A notification may also be sent to your account email. Signature on delivery may be required for higher-value orders or by the selected carrier service.
3. Destinations and Charges
We ship only to destinations and postal codes accepted at checkout. Available services and shipping charges are calculated or displayed before payment. A destination may be unavailable where carrier, customs, sanctions, product or address restrictions prevent reliable delivery.
4. Customs, Duties and Import Taxes
- For domestic UK deliveries, prices include any UK taxes stated at checkout and there is no import clearance for the recipient.
- International orders may incur import VAT, customs duties, brokerage or handling fees. Unless checkout expressly states that these charges are prepaid, they are the recipient's responsibility.
- Customs rules and low-value exemptions can change. Check the rules for the destination before ordering.
- Refusal or failure to collect a parcel because charges were not paid is not treated as carrier loss. Reasonable return, customs and re-delivery costs may be deducted where the law permits. Unclaimed returned parcels may be treated as abandoned after 30 days following our notice.
5. Delivery Address
- Check the recipient name, telephone number, postal code and full address before paying. We ship to the address confirmed for the order.
- An address change is possible only before dispatch and may require a new quote or identity check. Contact us promptly; a requested change is not effective until we confirm it.
- We are not responsible for delay or loss caused by an incorrect or incomplete address, or by the recipient being unavailable after the carrier's stated delivery attempts, except where mandatory law says otherwise.
6. Damaged, Lost or Delayed Parcels
- Damaged on arrival - report within 7 days with photographs of the object, packaging and shipping label so that we can apply the Refund & Return Policy.
- Appears lost - if tracking shows no movement for 10 business days after the estimated delivery window, contact us. We will open a carrier investigation and, if loss is confirmed, remake or refund the order including shipping.
- Delayed - carrier disruption and customs inspection may be outside our control, but we will provide available updates and raise an enquiry with the carrier where appropriate.
7. Packaging
The object is packed in a protective structure selected for its size and the packaging option confirmed with the order. Keep and photograph all packaging if you need to make a damage claim.