Terms of Service

1. The Service

Linxi creates made-to-order physical objects from images supplied by customers. The online workflow includes separate digital preparation stages before a physical order is placed.

Each physical object is a bespoke, personalised product manufactured to the customer's individual specification.

1. Upload - you provide a source image and confirm that you hold the necessary rights and permissions.
2. Style proof - an AI-assisted image proof is prepared for you to review in your private archive.
3. 3D direction - after style approval, an initial 3D model direction is generated for review. The style proof and 3D direction are different approval stages.
4. Configuration and payment - after approving the 3D direction, you select the available material, finish, packaging and delivery options, review the price, and place the physical order.
5. Professional refinement - After payment for the physical order, we carry out manual refinement. You have 48 hours to review each refined proof and submit adjustment feedback, which our team uses for further refinement. If the deadline passes without feedback, the proof may be treated as approved and enter production. Once you are satisfied and approve the final refined proof, we arrange production.
6. If you submit adjustment feedback within the review window, the current approval period pauses. A new 48-hour review window begins when the next refined proof is presented.
7. Production and delivery - after final approval, the object is manufactured, checked, packed and dispatched with tracking.

2. Accounts and Private Archive

• You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order.
• You are responsible for keeping your account credentials confidential and for activity under your account.
• Your images, proofs, model previews, order records and production updates are kept in a private archive. They are not visible to other customers, although authorised staff and service providers may access them where needed to fulfil or support your commission.

3. Your Content and Warranties

Your Content means any image, photograph, text or instruction that you upload or provide to us. By uploading it, you confirm that you own it or hold all rights, licences and permissions needed for us to process it, create derivative 3D models and manufacture a physical object from it.

If Your Content contains a person's likeness, you confirm that you have obtained that person's consent, or the consent of a parent or legal guardian for a minor, for AI-assisted processing, 3D modelling and physical production.

You also confirm that Your Content does not infringe copyright, trade marks, publicity, privacy or other third-party rights and is not unlawful, defamatory or obscene. You are responsible for claims caused by a breach of these confirmations.

We may reject content that we reasonably believe is unlawful, infringing, unsafe or unsuitable to manufacture. If we reject a paid physical order, we will refund that order in full.

4. Approvals, Cancellation and Production

• Approving a style proof starts the separately priced 3D modelling stage; it does not start physical production.
• Approving the initial 3D direction allows you to configure and pay for a physical order; it does not by itself start physical production.
• Physical production starts after the final refined proof is approved, including approval recorded when an expressly stated review deadline expires without feedback.
• Cancellation refunds for physical orders have three stages: a full refund before the first manual refinement begins; a 50% refund once refinement begins and before final refined-proof approval; and no ordinary cancellation refund after final refined-proof approval. See the refund policy for details.
• The physical order includes manual refinement, physical printing and the other items listed on the page. Full and 50% refunds below are calculated on the amount actually paid for that physical order, excluding digital generation fees.
• Fees for successfully completed digital generation services are non-refundable. If generation fails, the fee is returned to your account balance. Exceptions apply where the service fails or the law requires a refund.
• Once you approve the final refined proof, the order cannot be cancelled, refunded or returned because of a change of mind or personal preference. Your statutory rights and remedies for product quality issues are unaffected.
• Approval events and deadlines are timestamped in your private archive and form part of the order record.

5. Custom Goods and Withdrawal Rights

Our physical products are made to your specification and are clearly personalised. They are exempt from the standard 14-day cancellation right under regulation 28(1)(b) of the UK Consumer Contracts Regulations 2013 and, for EU consumers, Article 16(c) of Directive 2011/83/EU.

We nevertheless provide the cancellation rights based on refinement progress described above. Nothing in these terms affects statutory rights for goods that are faulty, damaged or not as described.

6. Pricing, Account Balance and Payment

• Prices, delivery charges, discounts and applicable taxes are shown before you submit an order.
• Available payment methods are those displayed at checkout. Payments are handled by the identified third-party payment provider; we do not store full payment card details.
• Your account balance is denominated in the currency of this site and may be used for digital generation and modelling or for a physical order where shown. Generation fees are reserved when work starts and settled on success. If generation fails, the reservation is released or any deducted fee is returned to your account balance. Vouchers and promotional discounts are non-transferable and may expire as stated when issued.
• We may decline or cancel an order suspected of fraud or placed in breach of these terms.

7. Intellectual Property

• You retain the rights that you hold in Your Content and grant us a limited licence to use it only to provide modelling, production, quality control, delivery and support for your commission.
• We do not use Your Content or commissioned object for marketing, public display or AI-model training unless you separately and explicitly opt in.
• The production model, production methods and Site content, excluding Your Content, remain ours or our licensors' unless an express written licence says otherwise.

8. Acceptable Use

You must not misuse the Service, probe or disrupt its systems, scrape protected areas, create accounts by automated means, resell access, or use the Service for unlawful or infringing activity.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.

• Subject to mandatory consumer law, our total liability for a commission is limited to the amount paid for that commission.
• We are not liable for indirect or consequential loss, including loss of profit, data or goodwill, where the law permits that exclusion.
• Minor variations in colour, texture and finish between a lit screen and an individually printed, hand-finished object are inherent to the process and are not defects unless the item materially differs from the approved proof or description.

10. Governing Law and Complaints

These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, while consumers elsewhere retain any mandatory protections and local rights that cannot lawfully be excluded.

Please contact customer care first if you have a complaint. We aim to acknowledge complaints within 2 business days.